Frequently Asked Questions

Tickets purchased online are available for pick-up one (1) hour prior to the performance at the Will Call window of the Box Office. The Box Office is located directly to the left inside the main doors of the Lowndes Shakespeare Center. Tickets may also be picked-up during normal business hours by stopping by the Box Office. We do not mail tickets that were purchased online.

Children under the age of five are not admitted to our Signature Series performances. For our Children's Series performances, children two years of age and younger are welcome to sit on laps for the entirety of the performance. Children three and older must have a ticket.

We do not offer refunds once tickets have been purchased. Additionally, we cannot offer exchanges after a performance has taken place. If you need to exchange your tickets, you will need to contact the Box Office 24 hours prior to the performance. There is a $3 exchange fee per ticket for Signature Series single tickets ($1 per ticket for Children’s Series single tickets).

To change your contact information please call the Box Office at (407) 447-1700 ext. 1 or email

Due to the fact that our productions take place in two different theaters, we cannot offer subscriptions online at this time. To purchase a subscription, please contact the Box Office at (407) 447-1700 ext.

At this time our software provider does not provide this feature online. We hope to have that functionality in a future update of the online sales site. In the meantime, please contact the Box Office at (407) 447-1700 ext. 1 in order to select performances for your Choose Your Own 3 or 5 pass.

In order to purchase a subscription or season ticket package as a gift, please contact the Box Office at (407) 447-1700 ext. 1 We will need to place the order in the name of the person receiving the gift.

7-Show Subscription tickets are mailed in late August, a few weeks before the first show of the season opens. CYO Season Tickets can be mailed upon request but are generally held at Will Call and picked up prior to performances.

This is entirely possible though we cannot guarantee it. If we do not have seats available next to your regular seats on your regular date, we can look at exchanging your tickets for another date or location in order to accommodate the whole group.

For A and B level tickets purchased in advance, we offer a $10 discount for students. A valid student ID will need to be presented when the tickets are picked up. We also offer reduced student rush tickets thirty (30) minutes prior to each regular performance (see Student Rush under Special Ticketing Options).

We do not offer a discount to regular performances for seniors. However, we do offer Senior Matinee performances on specific Wednesdays at 2:00 pm during each production. These performances are open to the public (no age requirement) and tickets are reduced up to 50% off single ticket prices.

For A and B level tickets purchased in advance, we offer a $10 discount for active/retired military, National Guard, and Reservists. A valid military ID will need to be presented when the tickets are picked up.

The only discounts that can be used online are "code word" discounts. These discounts will include a special code word to be entered in the Coupon field during your purchase. For any other discounts, please contact the Box Office at (407) 447-1700 ext.

For most productions, there is a discount when purchasing 10 or more tickets. To find out more information about discounts available, please contact our Group Sales Manager, Skip Alderman at (407) 447-1700 ext. 265 or send an email to

We employ the use of an SSL certificate to encrypt network traffic through our online sales site. This is noted by the https:// designation at the beginning of the web address in your browser. You can also verify by clicking on the Go Daddy logo at the bottom of the checkout form.

All credit card information retained on file is encrypted on our server. Box Office employees only have access to the last four digits of any credit cards retained on file. We also have a quarterly security audit done on our network as a requirement by our credit card processor.

Call the Box Office at 407-447-1700 ext. 1 and we will be more than happy to re-send your confirmation email. If you have spam control enabled that blocks unapproved email addresses, please add to your approved list.

There are two ways to purchase tickets for a friend. The first is to purchase the tickets and then let the Box Office know that you would like to "gift" the tickets to someone else. The Box Office will hold them in the name of the gifted party. The second option is to purchase a Gift Admission from the Box Office. A Gift Admission can be used by the gifted party to attend any performance in our Signature or Children’s series.

For tickets picked-up at the Will Call window we only need the name of the person that the tickets were purchased under. Bringing a printout of the confirmation sheet received after an online purchase can also be helpful, but is not necessary.

Unfortunately we do not own the electronic handheld scanners needed to allow patrons to print tickets at home. The devices are very expensive and we would need four (4) of them in order to accommodate this functionality. If you are interested in making a donation to OST to cover the costs for these devices, please contact our Development Office

Our parking lot contains five (5) handicapped parking spaces near the Orlando Museum of Art. There is a wheelchair accessible ramp into our building and in our split-level lobby. We hold seating for each performance for wheelchair accessibility per ADA requirements. This seating is either at floor level or accessible via an elevator. There are three (3) companion seats with each accessible seat. For special seating needs, please contact the Box Office at (407) 447-1700 ext. 1 before you purchase.

When selecting a seating section, choose seats marked with a Wheelchair logo or a C for Companion Seating. Any seat marked with a Wheelchair logo can be removed so that you may remain in your wheelchair. Please contact the Box Office at 407-447-1700 ext. 1 with any additional questions.

We typically recommend that patrons arrive thirty (30) minutes prior to the performance to allow for parking. Parking is available in front of our building in a lot owned by the City of Orlando. We do share the parking lot with the Orlando Museum of Art, and as both organizations have active schedules, parking can often be difficult. For patrons whose email addresses are on file, we send a reminder email for each performance forty-eight (48) hours in advance which includes any known parking issues.

During heavy event days in Loch Haven Park, parking may be a challenge. A limited number of free public parking spaces are available in the parking lot at the Rollins Street entrance (in front of the Lowndes Shakespeare Center). Alternate parking may be found in the parking lot near the Princeton Street entrance and along Mills Avenue (Rt. 17/92).

There are also various paid parking garages within walking distance.

Tickets are null and void after a performance begins and may be resold if you are not present at the performance start time. Any possible late seating is at the discretion of the House Manager.

You may stay and watch the show from our TVs in the lobby. In order not to disturb other audience members, you may not be seated in your original seat until after intermission.

We do not have a dress code for the Theater. Recommended dress is business casual.

The taking of photographs or the use of any recording devices during a performance is strictly prohibited by law.

Yes. If you misplace an item at the Theater, feel free to call (407) 447-1700 and inquire if it has been found. Found items are kept at the Theater for 2-3 weeks.