Box Office Terms & Conditions
Season Ticket Holders: Enjoy free unlimited ticket exchanges that allow you to reschedule your tickets for another performance of the same show up to 24 hours in advance of your scheduled date. (Please NOTE: Valet benefits are only guaranteed on your original subscription night.) To exchange your tickets, you can visit the Box Office in person during ticket office hours, email boxoffice@orlandoshakes.org, or call (407) 447-1700 ext 1.
Non-Season Ticket Holders: All exchanges must be completed no later than 24 hours prior to your ticketed performance. We cannot offer exchanges after a performance has taken place. There is a $3 exchange fee per ticket for Signature Series single tickets ($1 per ticket for Children’s Series single tickets). We do not offer refunds once tickets have been purchased.
If you lose your tickets or forget to bring them with you to the theater, contact the Box Office at (407) 447-1700 ext 1 or email boxoffice@orlandoshakes.org and we will replace them. You may also request mobile tickets that can be emailed to you. E-tickets are searchable using “shakesticket”
Children under the age of five are not admitted to our Signature Series performances. For our Children’s Series performances, children two years of age and younger are welcome to sit on laps for the entirety of the performance. Children three and older must have a ticket.
Tickets are null and void after a performance begins and may be resold if you are not present at the performance start time. Any possible late seating is at the discretion of the House Manager.
You may stay and watch the show from our TVs in the lobby. In order not to disturb other audience members, you may not be seated in your original seat until after intermission.
Unused tickets may be turned into a tax-deductible donation to Orlando Shakes. Please visit or call the Box Office at 407-447-1700 ext. 1 to have your tickets converted to a donation prior to your performance.
When selecting a seating section, choose seats marked with a Wheelchair logo or a C for Companion Seating. Any seat marked with a Wheelchair logo can be removed so that you may remain in your wheelchair. Please contact the Box Office at 407-447-1700 ext. 1 with any additional questions.
Tickets are NON-refundable and all ticket sales are final. Please review your order carefully and let us know as soon as possible if there are any questions or concerns. You can contact the Box Office at (407) 447-1700 x1.
Tickets can either be emailed to you or held at Will Call. All Will Call tickets are available for pick-up one (1) hour prior to the performance at the Will Call window of the Box Office. The Box Office is located directly to the left inside the main doors of the Lowndes Shakespeare Center. Tickets may also be picked-up during normal business hours by stopping by the Box Office.
Orlando Shakes is NOT currently accepting cash in either our box office or at our concessions/bar. We accept Visa, Mastercard, Discover, or American Express. Checks only accepted in person at the box office. All orders must be fully paid for at time of purchase.
Orlando Shakes cannot be responsible for tickets purchased through unauthorized third parties, including through personal Facebook users. Since these vendors are unauthorized, we cannot guarantee that your ticket is valid or that we will be able to seat you.
We reserve the right to revoke counterfeit tickets purchased from unauthorized third parties. If you are holding a counterfeit ticket, you will not be admitted and will not receive a refund.
To ensure a safe and secure transaction, purchase tickets to Orlando Shakes productions online at orlandoshakes.org, or contact the Box Office at 407-447-1700 ext. 1 or boxoffice@orlandoshakes.org.
As of August 22, 2023, the Lowndes Shakespeare Center has implemented a no firearms policy within our venue(s). All ticket holders, guests, or users of the building are subject to our NO FIREARMS policy as part of our terms and conditions for all ticket purchases, attendance at our events, and use of our venue. All tickets are purchased in acknowledgment of and agreement with OST’s terms and conditions, including our NO FIREARMS policy. All tickets grant the holder a revocable license to attend one of our events. We reserve the right to exclude anyone from the venue for any reason including but not limited to failing to abide by our terms and conditions.
Photography, videography, and all recording devices are strictly prohibited unless authorized by Orlando Shakes.
During your visit to the Lowndes Shakespeare Center, please note that photographs and video footage may be taken by Orlando Shakes that will potentially be used for marketing and publicity in our publications, on our website, in social media, in third party publications, and/or television/streaming services. Unless otherwise stated, attendees agree to release, defend, and hold harmless Orlando Shakes and its partners, sponsors, and/or advertisers from any claims involving the use of their image.
Frequently Asked Questions
To change your contact information please call the Box Office at (407) 447-1700 ext. 1 or email boxoffice@orlandoshakes.org.
Only fixed series subscriptions are available online for purchase. Once the first signature series show of the season runs for two weeks, at that point then subscriptions will no longer be available. Please call the box office at 407-447-1700 for further information about the variety of packages that we offer.
If you currently have a Choose Your Own 2 or 3 package please note that you must be logged in to the account in which it was purchased under. Once logged in you should be able to select tickets and add them to your basket. At the final page of checkout then it should zero out the total price and send a confirmation email. If it asks you for payment anyways please do not pay for the seats as the box office cannot guarantee any refunds for non-applied vouchers. If you run into any issues please email the box office at boxoffice@orlandoshakes.org or call at 407-447-1700. “
PLEASE NOTE: CYO tickets cannot be doubled-up on for performances.
In order to purchase a subscription or season ticket package as a gift, please contact the Box Office at (407) 447-1700 ext. 1 We will need to place the order in the name of the person receiving the gift.
4-Show Subscription tickets have the option of either being E-mailed or held at Will Call the night of the event. We will update the options for other types of subscriptions as they become available.
This is entirely possible though we cannot guarantee it. If we do not have seats available next to your regular seats on your regular date, we can look at exchanging your tickets for another date or location in order to accommodate the whole group.
we offer a $10 discount for students. A valid student ID will need to be presented when the tickets are picked up. We also offer reduced student rush tickets thirty (30) minutes prior to each regular performance (see Student Rush under Special Ticketing Options).
We do not offer a discount to regular performances for seniors. However, we do offer Weekday Matinee performances on specific Wednesdays at 2:00 pm and occasionally on Thursdays at 2:00 pm during each production. These performances are open to the public (no age requirement) and tickets are reduced up to 40% off single ticket prices.
For A and B level tickets purchased in advance, we offer a $10 discount for active/retired military, National Guard, and Reservists. A valid military ID will need to be presented when the tickets are picked up.
The only discounts that can be used online are “code word” discounts. These discounts will include a special code word to be entered in the Coupon field during your purchase. For any other discounts, please contact the Box Office at (407) 447-1700 ext.1
For most productions, there is a discount when purchasing 10 or more tickets. To find out more information about discounts available, please contact our Box Office at (407) 447-1700 ext. 1 or send an email to groupsales@orlandoshakes.org.
We employ the use of an SSL certificate to encrypt network traffic through our online sales site. This is noted by the https:// designation at the beginning of the web address in your browser. You can also verify by clicking on the Go Daddy logo at the bottom of the checkout form.
Call the Box Office at 407-447-1700 ext. 1 and we will be more than happy to re-send your confirmation email. If you have spam control enabled that blocks unapproved email addresses, please add boxoffice@orlandoshakes.org to your approved list.
Please call the box office at 407-447-1700 to find the best method for your situation.
For tickets picked-up at the Will Call window we only need the name of the person that the tickets were purchased under. Bringing a printout of the confirmation sheet received after an online purchase can also be helpful, but is not necessary.
Our parking lot contains five (5) handicapped parking spaces near the Orlando Museum of Art. There is a wheelchair accessible ramp into our building and in our split-level lobby. We hold seating for each performance for wheelchair accessibility per ADA requirements. This seating is either at floor level or accessible via an elevator. There are three (3) companion seats with each accessible seat. For special seating needs, please contact the Box Office at (407) 447-1700 ext. 1 before you purchase.
When selecting a seating section, choose seats marked with a Wheelchair logo or a C for Companion Seating. Any seat marked with a Wheelchair logo can be removed so that you may remain in your wheelchair. Please contact the Box Office at 407-447-1700 ext. 1 with any additional questions.
We typically recommend that patrons arrive thirty (30) minutes prior to the performance to allow for parking. Parking is available in front of our building in a lot owned by the City of Orlando. We do share the parking lot with the Orlando Museum of Art, and as both organizations have active schedules, parking can often be difficult. For patrons whose email addresses are on file, we send a reminder email for each performance forty-eight (48) hours in advance to recommend they arrive early enough to accommodate multiple events happening in the area.
During heavy event days in Loch Haven Park, parking may be a challenge. A limited number of free public parking spaces are available in the parking lot at the Rollins Street entrance (in front of the Lowndes Shakespeare Center). Alternate parking may be found in the parking lot near the Princeton Street entrance and along Mills Avenue (Rt. 17/92).
We do not have a dress code for the Theater however, we do recommend business casual.
The taking of photographs or the use of any recording devices during a performance is strictly prohibited by law. You are welcome to take photos in the lobby and outside the theater.
Yes. If you misplace an item at the Theater, feel free to call (407) 447-1700 and inquire if it has been found. Found items are kept at the Theater for 2-3 weeks.